The Service Coordinator ensures the needs of both the client and the Community Support Worker are met. This is an integral team position as the coordinator is the primary contact for the client and the support worker and is responsible for ensuring the delivery of high quality services on an ongoing basis.

Principle accountabilities include:

• Monitoring and adjusting service plans to ensure they continue to meet the client's requirements
• Responding to referrals, undertaking assessments of need and service plan provision and negotiating with funders and NASCs the levels of a client’s service delivery need
• Supporting clients through effective complaints management processes
• Managing Community Support Workers including recruitment, selection, performance management, mentoring and training
• Managing a roster of Community Support Workers (including relief staff), ensuring clients’ needs are met by staff who have the appropriate skills and experience
• Building and maintaining professional relationships with clients, staff and other third parties (e.g. referring organisations)
• Taking responsibility for client records being accurate and up to date.

A Service Coordinator has the following skills and attributes:

• A strong, demonstrable customer focus and commitment to high quality services
• Commitment to building and maintaining exceptional relationships with both internal and external customers
• The ability to plan and organise effectively, particularly under pressure
• Sound judgement with the capacity to establish clear priorities from a good understanding of the overall situation
• Experience and knowledge in needs assessment with the elderly or people with disabilities.

To find out more about becoming a Service Coordinator please contact your local Community Services branch.