Support Worker, Healthcare NZ Community Health – Wellington

Community Support Worker Cello Robertson says it’s the restorative model of care that motivates him in his role at Healthcare NZ Community Health.

“I’ve worked in residential care in the past and I believe the community model really allows people to be treated with dignity and respect in their own home. I also like seeing people progress and achieve their goals,” Cello says.

Cello, who has been with the company for 3 years, said the role provides him with a lot of variety and the opportunity to interact with a wide range of people.

“I do both personal care and household management for people with high and low needs so each day is really different. I also really enjoy the people contact, not only with my clients and with others in the organisation, but within the community. I’m regularly engaging with doctors, social workers and other community organisations, who also support my clients.”

With support from Healthcare NZ Community Health, Cello has been able to complete his NZQA Level 2 and Level 3 support worker training, and has also completed a Level 4 Anatomy and Physiology qualification.

“The organisation really has supported me considerably, both professionally and personally. I’ve been able to upskill through my NZQA training, and everyone is very understanding and supportive,” Cello says.

“The role is definitely changing and there is a real focus now on upskilling and recognising support workers for what they do. I think New Zealand has a great opportunity to continue lifting the standard of community care and be a role model to the rest of the world.” 

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