NZCare Disability

NZCare Disability

NZCare Disability has more than 20 years experience in providing high quality, personalised support to people with disabilities (including people with intellectual and physical disabilities, Huntington’s disease and Autism Spectrum Disorder) and their family/whānau.

Our aim is for everyone we support to live a life like any other New Zealander and to promote their individual choices, needs, values and goals.

Transition of home support services from IDEA Services

We are pleased to advise that we have reached an agreement with IDEA Services regarding the exit of its contract for home support for people with intellectual disabilities and their family/whānau. This service will now be delivered by NZCare Disability. We will work closely together over the coming weeks and months to transition people over.

Ensuring the continuity of these services and making the transition as easy as possible for people is important to us.

We realise that you may have questions about the changes so we have put together a list of Frequently Asked Questions to give you more information. We will be updating these FAQs on a regular basis as more questions are asked.

If you have any further questions please contact us on 0800 000 630. 

Community & residential support services

NZCare Disability owns and operates more than 120 residential homes throughout the country, supporting people with disabilities to maximise their independence in a supported environment.

A key focus of our residential service is to support people to be a part of their local community, to keep in touch with their family and friends, and to do the things they enjoy.

If you choose one of our homes for someone you support or advocate for, our well-trained team will support them to get to know their flatmates, go about their daily activities and be a part of the running of the home.

If someone you support or advocate for chooses to live in their own home, NZCare Disability will support them to live as independently as possible. This may involve helping them to find and set up the flat, to budget their money, and to manage daily routines and personal support needs.

To support any specific wishes or needs, the NZCare Disability team will work with the person and their family/whānau or advocate, to create an individual service plan that will promote their quality of life, wellbeing and independence.

Download a brochure on our residential services.

Contact us to discuss your support needs. 

Respite services

Our respite services support you to take an enjoyable, safe and supported break away from your usual environment.

This might include supporting you to do the activities you enjoy such as attending a sports game, providing support while your family is on holiday or in hospital, or helping you to gain new skills.

Whatever your needs and wishes, our respite team helps both you and your support network to live with more independence, and to maintain greater energy, life balance and wellbeing.

We’ll work with you and family/whānau to develop an individual support plan, which might include:

  • in-home respite: a support worker can provide care and support in your home. Your support worker can also support you to take part in activities in the community.
  • host family respite: staying with a host family in their home for an agreed period of time.
  • residential respite: staying at an existing NZCare Disability residence. We also have dedicated respite facilities in the Auckland region.

To access our service you will need to be referred by your local Needs Assessment and Service Coordination (NASC) service. The service is funded by the Ministry of Health and can be chosen as part of your support package.

Contact us to find out how we can support your respite needs.


Our Navigate programme is focused on supporting people who have an intellectual disability and complex behaviour to develop the practical skills they need to move forward with their lives.

Our rehabilitative services are available throughout the central North Island and include:

  • residential support: where a client is supported in one of our Navigate homes
  • supported living: which involves members of our Navigate team supporting the person in their everyday life
  • short-notice assessment beds: for people who need prompt support and a temporary place to stay
  • skill development and day activities: that support clients to learn new skills.

Our main priority is to ensure that the people we support and their family/whānau are at the centre of the service we provide. We make sure they receive high-quality services by:

  • working alongside them each step of the way
  • responding professionally and compassionately to their rehabilitation needs
  • promoting their personal, cultural and individual wellbeing
  • supporting them to achieve their daily lifestyle goals
  • respecting their dignity and privacy at all times
  • supporting them to maximise their independence as much as they are legally and individually able to
  • supporting them to maintain and develop their natural supports with their family/whānau, friends and local community, as appropriate
  • seeking their input and feedback on the services we provide.

Contact us to find out more. 

Individualised funding

Individualised funding (IF) is a way of paying for disability support services that allows you greater independence and flexibility with your allocated hours.

IF empowers people with disabilities to personally manage the hours they have been allocated for household management and personal care. Managing your own support can range from choosing your support workers and planning how you want to use the hours of support, to employing support workers and managing all aspects of your service delivery.

IF must be managed through a contracted IF host organisation. Our community support partner organisation Healthcare NZ Community Health is an approved IF host organisation. Find out more. 

Huntington’s support

NZCare Disability offers a full range of living support options for people with Huntington’s disease and neurological disorders, such as Parkinson’s disease, Motor-neurone disease and Multiple Sclerosis.

Our services for people with these conditions are run in dedicated residential facilities, or can be provided in your own home. We also offer respite services both in and out of the home.

We’re proud of the specialist nature of our service:

  • our support workers are provided with specialist training and are largely dedicated to our Huntington’s and related neurological disorders service
  • we have close relationships with our local communities and are in regular contact with condition-specific associations and support networks
  • specialist advisory groups work with us and help to plan our service.

A key focus of our service is on supporting people to maintain their independence and continue to be involved in the community as much as possible, no matter how far their condition has progressed.

Download a brochure about our Huntington's service.

Contact us to find out more.

NZCare Group Limited is a wholly owned subsidiary of Healthcare of New Zealand Holdings Limited (HealthCare NZ).