ACC Injury Rehabilitation & Recovery
ACC Injury Rehabilitation & Recovery
Healthcare New Zealand is one of the largest ACC contracted home care, community support and nursing service providers in New Zealand. We have been providing injury-related support including nursing since 1988 to people with:
- Complex needs arising from serious spinal cord injury or traumatic brain injury.
Short to medium term needs to help you return to independence. - Our service management team is one of the most experienced in the industry. We fully understand the needs of people who have an injury covered by ACC and train our people to understand ACC’s processes.
We specialise in providing ACC injury-related services delivered nationwide, with a best practice service model for each population group we support. Our support workers’ training programme aims towards NZQA level 3 achievement and means the majority of our support workers are NZQA level 3 qualified (or working towards). We provide specific training for more complex support needs including traumatic brain and spinal injury training.
ACC funded home and community injury-related support
At HealthCare NZ we understand how important it is for you to have control of your recovery after an injury, regain your potential, and live life as independently as possible at home and in your community. That’s why our services are built around you, tailored to suit the nature of your injury and your needs. This starts with one of our registered health professionals meeting with you and your whānau to develop an Individual Support Plan together that will guide your care. We also respect your right to have someone you know as part of your paid support team, we will guide and support your chosen person to be a part of your team.
As a lead provider for ACC’s Integrated Home and Community Support Service, we are able to provide household management, personal support, social and community integration, nursing care, occupational therapy, physiotherapy, and childcare to help you maintain your independence.
Examples of activities or daily needs you may need support for include:
- Washing, dressing, grooming, and assisting you to use the bathroom
- Home help tasks such as cleaning, vacuuming, and other basic household chores
- Preparing and managing meals, as well as assisting at mealtimes
- Shopping needs
- Taking medication safely
- Support to do exercises guided by experts that will increase your mobility and strength
- Assistance to achieve mobility goals such as walking to the park
- Keeping socially connected, such as being part of a community group, club or activity programme
- Learning new skills to manage symptoms of any illness you may have such as breathing exercises
- Urinary and bowel assessment and management
The added benefits of integrated home and community support include:
- Supporting you to make informed choices and achieve goals to become more independent
- A support team that is designed and trained to meet your needs
- Training for client specific needs including traumatic brain and spinal injury training
- NZQA qualified support workers (or working towards NZQA)
- A collaborative approach with other healthcare organisations involved with your support so services are coordinated
- Quality checks to ensure we are providing the best service
- A nationwide service so if you travel you continue to receive individualised support
- ACC community nursing
10 reasons to choose HealthCare NZ as your ACC provider
We will empower you to gain access to the support, information and tools you need to achieve your goals and enjoy maximum independence.
We’re experienced, so you can rely on us to provide safe, person-centred support that is tailored to suit you. We work with you and your whānau to develop an Individual Support Plan together that will guide your care.
We’re here 24/7, so if you have any queries about your support or wellbeing, you can call our service centre any time.
We’re professional, and you can rely on us to meet our commitments to you from the moment we receive your referral.
We’re led nationally and delivered locally, so our professional local team can support you in your own home wherever you live. We can even support you when you’re away visiting friends and family around New Zealand.
We’re flexible and responsive, so we can quickly adapt our services if your needs or goals should change.
We’re innovative, and we draw on evidence-based research, technology, and techniques.
We respect your choice to have someone you know as part of your paid support team.
We invest in our team, and our highly skilled support workers have on-going access to our registered health professionals.
We’re quality-focussed, and are certified to the New Zealand Health and Disability, Allied Health and Home and Community sector standards relevant to your care.
Greater choice in your ACC services with My Homecare
My Homecare is a free online tool that allows you and your family to have greater choice and control of your home support services online. You and your family can choose your support workers, change your support workers, change your support times, and book in extra support within your assessed need.
- You can manage your own schedule, change date, start & end time, duration, and the services required, or book any additional care you may need.
- You can choose your own qualified support workers within your area, view their profiles – their location, skills, qualifications, driver licence details and their availability.
- You can add any feedback about a particular shift without picking up the phone.
- You can invite loved ones to view or manage your support services. They can have limited or full access 24/7 to manage your care services on your behalf.
My Homecare gives me peace of mind to be able to login 24/7 to see who is visiting mum and when. This gives me the reassurance that she is getting the support she needs at home.
ACC services: Frequently asked questions
How will you adapt if my needs change?
Our team of Clinical Nurse Specialists are experts at using their advanced assessment, planning and problem-solving skills to find solutions to a variety of complex and unpredictable needs. Our nursing team will also provide onsite training for our support workers to manage your specific needs and can assign training to your support workers to make sure they have the knowledge and expertise to support you.
What if I can’t work with my support worker?
Before our support workers first shift with you, we will arrange a meet and greet so you can be sure they are a good fit. With My Homecare you can also choose your own qualified support workers within your area by browsing their profiles.
How do we care for our carers?
Staff development is important to us. Our support workers receive NZQA level training free of charge, and have access to a range of registered health professionals to seek advice. We also provide access to EAP counselling, the right tools for the job, and flexible hours.
Getting a referral for HealthCare NZ ACC services
To be referred for our ACC-funded services, please speak with your health professional or ACC, who can make a referral to [email protected].