Remediation


HealthCare New Zealand is conducting a payroll review, as some current and past employees may have inadvertently received underpayments.

The issues relate to entitlements under the Holidays Act 2003 and primarily impact permanent and fixed-term employees (as opposed to casual or contractor staff) and those who are on a guaranteed hours contract, who work variable and unpredictable work patterns, or work above their contracted hours.

If you’re a past employee and have changed your address, email, phone number or bank account since leaving HealthCare New Zealand, please update your contact details by completing our online form. Please note that any update of contact details will involve a verification of identity process. 

In some cases, but not all, these employees may have received underpayments and we have an obligation to correct this. The Holidays Act legislation is complex, with varying rules and calculations for different leave types. This is a widespread issue and is not isolated to HealthCare New Zealand.

Frequently Asked Questions:

How does this affect me?

If you were employed by HealthCare New Zealand (or one of the affiliated companies listed below) between 28 May 2014 and now and

  • worked variable and unpredictable work patterns; and/or
  • worked above your contracted hours

you may be affected. HealthCare New Zealand will write to the affected employees in due course. If you are not affected, we will also confirm this with you in writing. Please be patient with us as this may take several months.

Which companies are included in this review?

The companies covered under this payroll review are:

  • HealthCare New Zealand
  • HealthCare of New Zealand Holdings Limited
  • HealthCareNZ Limited
  • Explore Services Limited
  • Solora Limited
  • NZCare (NZCare Group Limited)
  • HRL Rehabilitation Limited

Do I need to contact you?

  • Generally not; we will be in touch proactively as the review progresses.
  • If you are a past employee and you have changed your address, email, phone number or bank account since leaving HealthCare New Zealand, please update your contact details by completing our online form (link above). 
  • If you are a current employee, there is no need to update your details as we already have them on file.
  • If you’re no longer an employee, and your contact details haven’t changed, you don’t need to do anything. We will be in touch if you are identified as being affected.
  • The easiest way for us to communicate with you is via email. If you have received a message about the payroll review from us by email, that means you don’t need to contact us; however, please do follow any instructions in that communication.
  • If you have not received anything from us by email please complete our online contact form (link above) and we will be in contact if you are identified as being affected.
  • If you have received a letter in the post, or a text message from us, about this process, but not an email, please complete our online contact form (link above) to provide us with an email address. Email is not compulsory but it does speed up communication significantly. We will be in contact if you are identified as being affected

How much am I entitled to?

  • Currently we are unable to advise amounts of any underpayments, as we are yet to complete these calculations. However, we hope to be in a position to let you know in July or August.

How long will it take?

We appreciate that it is a lengthy process to calculate and identify any underpayments. Our focus will be on investigating the issue thoroughly and ensuring the calculations are accurate for each affected employee. HealthCare New Zealand is actively engaging with independent parties to verify our calculations, as well as working closely with the Labour Inspectorate.

How did this happen? What is the issue?

  • The issues relate to entitlements under the Holidays Act 2003 and primarily impact permanent or fixed-term employees (not contract or casual) or those on a guaranteed hours contract who either work variable and unpredictable work patterns, or work above their contracted hours. In some cases, but not all, these employees may have received underpayments and a back-payment may need to be made.
  • The Holidays Act legislation is complex with varying rules and calculations for different leave types. This is a wide issue affecting many employers and is not isolated to HealthCare New Zealand.
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