Frequently asked questions
Below are the answers to some frequently asked questions about the services we provide, funding for our services, complaints, and job applications. If you can’t find the answers to your questions, please contact us.
How do I get government funding for your service?
Find the right NASC for your needs here.
Injury-related support and nursing
If you have had an accident and need home support or nursing you will need to be assessed by ACC. The first thing you need to do is see a doctor, nurse or healthcare professional, or go to an accident and emergency clinic.
Find out more about making a claim.
HealthCare New Zealand also supports privately paying clients. Contact us to find out more.
Mental health support
Our mental health services are provided free of charge by Community Mental Health Services and we also support privately paying clients. Contact Mental Health NZ to find out more.
I need support but don’t know what service I need – who do I contact?
If you have an accident and need home support or nursing services after your injury, call us on 0800 621 222.
If you have a mental illness and need support please contact Mental Health NZ.
If you are still not sure what service you need please contact the HealthCare NZ Wellington office on 0800 227 348 during office hours.
I don't qualify for government funding - can you still help me?
I'm making some enquiries for a family member or friend - where do I start?
If you think you know what support they might need, please contact the relevant service to find out more.
I live in a rural area and don't see a branch near me - can you still support me?
I'd like to make a complaint about your services - who do I contact?
If you would like to make a formal complaint you can do this in writing and address it to:
The Quality Team
PO Box 24445
They will reply within five working days from receiving your letter.
You can also contact us on 0800 227 348 and ask to speak to someone in the Quality Team.