The right conversation can make all the difference

For many people, staying at home isn’t just about where they live. It’s about maintaining independence, routine and connection to the life they’ve built.

Yet many older people and their families don’t know what support is available until their health changes or everyday tasks become more difficult. By then, navigating the system can feel overwhelming.

That’s why conversations in the community matter.

HealthCare New Zealand Relationship Manager Tania Poirrier recently met with volunteers from Kāpiti Age Concern to share information about funded Home and Community Support Services and answer one of the most common questions people ask: How do I access support to continue living independently at home?

The discussion focused on helping volunteers better understand the pathway to funded support, so they’re equipped to guide older people and their whānau towards the right information at the right time.

“Support looks different for everyone,” says Tania. “For some people, it might be help with showering and dressing. For others, it’s assistance with preparing meals, managing medication or keeping on top of household tasks. The important thing is that support is tailored to each person’s individual needs.”

For many people, accessing funded Home and Community Support Services begins with a conversation with their GP, hospital team, or another health professional. Depending on their circumstances, they may be referred to a Needs Assessment and Service Coordination (NASC) service, which assesses eligibility for funded support and helps coordinate the services that best meet their needs.

For the volunteers at Kāpiti Age Concern, understanding this process means they’re even better placed to support the people who turn to them every day for advice, reassurance and connection.

HealthCare New Zealand is proud to work alongside organisations like Kāpiti Age Concern, whose volunteers help strengthen communities by ensuring older people know they’re not alone – and that support is available when they need it.

If you or someone you care about is starting to need extra support at home, HealthCare New Zealand’s Home and Community Support Services can help people stay safe, connected and independent in their own homes. You can also find helpful information and advice from Age Concern New Zealand.